Returns made simple. $4.99 flat, no labels, no boxes.
LMS Returns is a national reverse-logistics program with one flat rate of $4.99 per return — no labels, no boxes, no zone tables. Customers drop off eligible soft goods and footwear; LMS verifies each item at intake, creates a digital record, consolidates it, and moves it to your processing facility. Live in under 30 days.
The LMS Returns difference.
Flat Rate
$4.99 per return, nationwide. No zone tables, no weight tiers, no surcharges. The FinalFare philosophy applied to reverse logistics.
Label-less
Customers initiate a digital return authorization and present a QR code at drop-off. No printed label required — ever.
Box-less
LMS supplies the appropriate polybag (19 × 24 in). Customers bring the item. No carton, no tape, no packaging materials from the consumer side.
Verified Intake
Every return is visually confirmed against its digital authorization at the drop-off point. A digital intake record is created on the spot.
Metro Coverage
Convenient drop-off across top U.S. markets, swept by the LMS van network and consolidated for efficient processing-facility line-haul.
Seven steps, start to finish.
From the moment the consumer initiates the return to final line-haul delivery at your processing facility.
- 1
Consumer initiates digital return authorization
The consumer visits the brand's return portal and initiates a return authorization digitally. No label is printed.
- 2
Consumer presents QR code at LMS drop-off location
The consumer brings the item to a participating LMS drop-off location and presents the digital QR authorization on their phone or device.
- 3
Authorization confirmed
LMS staff scan and confirm the return authorization is valid, active, and matches the expected item category.
- 4
Item compared against image and description
The physical item is visually compared against the digital authorization record — category, description, and reference image — to confirm it matches what the consumer claims to be returning.
- 5
Item bagged in the smallest suitable polybag
Eligible soft goods and footwear are placed into the smallest suitable LMS polybag (up to 19 × 24 in). LMS supplies all polybag materials — the consumer brings no packaging.
- 6
LMS van sweep picks up consolidated Gaylord
On scheduled sweep runs, the LMS local van network picks up the consolidated Gaylord of returns from the drop-off location.
- 7
Freight / LTL line-haul to the brand's processing facility
Consolidated returns move via freight or LTL line-haul to the brand's designated processing facility for disposition, restocking, or liquidation — per the brand's own workflow.
What LMS confirms at the drop-off point.
Verified intake is a physical + digital confirmation step, not a quality-inspection or fraud-adjudication service.
Verified Intake INCLUDES
- Confirm return authorization is valid and active
- Compare physical item against reference image and description
- Confirm physical surrender of the item by the consumer
- Create a timestamped digital intake record
Verified Intake DOES NOT INCLUDE
- SKU-level scanning or inventory reconciliation
- Condition grading (new, like-new, damaged, etc.)
- Authentication of branded or luxury goods
- Fraud adjudication or return-abuse detection
- Technical inspection of electronics or hard goods
What ships through LMS Returns.
Eligible Items
- Soft goods (apparel, accessories, linens)
- Footwear (shoes, boots, sandals)
- Items that fit in a 19 × 24 in polybag
Packaging
- LMS supplies the polybag (up to 19 × 24 in)
- Consumer brings the item only
- No carton, no tape, no label from the consumer
Out of Scope
- Oversized hard goods (furniture, appliances)
- Consumer electronics
- Hazardous materials
- Industrial or commercial equipment
How refunds get triggered — and what LMS does.
LMS Returns handles the intake and logistics. Whether a refund is issued is determined by the brand's own policy and processing workflow.
Verified intake complete
LMS confirms the return at intake and creates a digital record. This is the moment LMS's role in the returns process is complete.
Brand policy permits
The brand's return policy — eligibility window, SKU restrictions, condition requirements — is evaluated at the processing facility by the brand, not LMS.
Refund eligibility triggered
If the policy permits, the brand's fulfillment or finance system triggers the refund. LMS does not adjudicate, approve, or deny refunds.
Flat rate return. No zone tables. No surcharges.
The same all-in philosophy as LMS Core FinalFare — one flat price, no surcharges. Learn about FinalFare
Ready to simplify your returns?
Tell us your company and email — we'll follow up within 24 hours to walk you through the LMS Returns program for your brand.
FAQs about LMS Returns
How much does LMS Returns cost?
Do consumers need a label or a box to return an item?
What items are eligible for LMS Returns?
What does 'verified intake' include — and not include?
Does verified intake trigger a refund?
How quickly can we go live with LMS Returns?
Which markets does LMS Returns serve?
One flat rate. Live in under 30 days.
Add LMS Returns to your existing LMS footprint — no new integration, no new carrier relationship, no surprises on the invoice.
Talk to LMS Returns