Verified Intake (LMS Returns)

Verified intake is the physical and digital confirmation step LMS performs at the drop-off point for every LMS Returns item. It includes: confirming the return authorization is valid and active, visually comparing the physical item against its reference image and description, confirming the consumer has physically surrendered the item, and creating a timestamped digital intake record. Verified intake does NOT include SKU-level scanning, condition grading, authentication of branded goods, fraud adjudication, or technical inspection — those are brand-side decisions made at the processing facility. LMS's role ends at verified intake; LMS does not adjudicate or approve refunds.